ABOUT US

FIDELITY NATIONAL TITLE AGENCY HISTORY

In 1848, a notary public and searcher of records named C.V. Gillespie launched in San Francisco the company that would eventually become Fidelity National Title Insurance. The launch of Gillespie’s business coincided with the discovery of gold in the American River near San Francisco and the resulting surge in demand for land in the area. During the devastating earthquake and fire in 1906, employees and wives of Fidelity National Title Agency’s predecessor company saved the title plant and other important property records. The documents became an invaluable resource when San Francisco’s City Hall and the Hall of Records were destroyed in the disaster. In 1920, Gillespie’s company was founded as the Western Title Insurance Company.

TODAY’S VISION/MISSION

Today, Fidelity National Title Agency is a member of the Fidelity National Financial family of companies, the largest and most profitable title insurance company in the industry providing centralized and distributed title and settlement services through the United States, Canada, and many international locations. Through its title insurance underwriters, the FNF family of companies issues more title insurance policies than any other company in the United States.  We have the most substantial claims reserve in the industry offering the financial strength and reliability our clients demand.

In Maricopa County, Fidelity National Title Agency is a local leader in both title insurance and real estate services. We offer a complete line of title and escrow services for both residential and commercial transactions as well as a variety of other related services. We offer 11 branch locations (and growing) across the Valley staffed with dedicated title and escrow professionals who are experts in local real estate laws and customs and who develop lasting relationships that are second to none. Let Fidelity offer you the price, service, and reliability you expect from a leader in the title insurance industry.

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OUR EXECUTIVE TEAM

MARY LOU PAULK

President /
County Manager

Mary Lou Paulk is the President and County Manager of Fidelity National Title Agency – Maricopa County, Arizona. She oversees the management of personnel, production, financial results and market penetration for escrow and title-related services.

Ms. Paulk has an established background and solid experience in title, escrow and the real estate and finance-related industries. Mary Lou started her escrow career with USLIFE Title in 1977 after spending three years with a secondary finance group. During her 23 years of employment with ATI Title Agency of Arizona (formerly known as USLIFE Title, Title USA and United Title Agency of Arizona), her areas of responsibility included Assistant Vice President/Branch Manager, Vice President/Area Manager and Escrow Operations Manager of the Phoenix division, and as the National ATI Title Company Training Director.

She joined the Fidelity National Title Team in May of 2000 as Sr. Vice President of Sales and Operations. In 2005, she was promoted to the position of President and County Manager of Fidelity National Title in San Luis Obispo, California. She returned to Phoenix in 2006 to assume her current position.

Ms. Paulk resides in Phoenix and is an active member of her community. Ms. Paulk’s lengthy list of professional accolades speaks volumes to her abilities and expertise. She is a Certified Escrow Officer, a Certified Instructor for AAR and the Board of Realtors, and the Past President of the Arizona State Escrow Association (ASEA).

She is also a proud grandmother of seven, is a music lover, and enjoys her hobbies of floral design, interior decorating, hiking, and traveling.

DIANE DAY

Senior Vice President /
Operations Manager

A leader with energy, drive, and vision describes Diane Day, Senior Vice President of Branch Operations for Fidelity National Title Agency. With more than 30 years of experience in the escrow and title industry and in management, Diane has earned a well-respected reputation for being a positive and motivating force in managing the day-to-day branch operations for Fidelity National Title Agency.

While Diane’s primary focus is managing and mentoring Fidelity’s branch managers and their teams, Diane’s engaging business style supports her interaction with Fidelity’s ancillary departments, and clients and customers, as well. Known for her exceptional ability to inspire others, Diane has a spirited personality that is credible and contagious.

Armed with a business management degree from the University of Arizona, Diane made her way through the escrow ranks to becoming a branch manager, so she has real-life work experience to draw upon when coaching others. Customers and employees alike know her as being “in the fight” with them, constantly looking for solutions to challenges and ways to improve. Diane maintains that entrepreneurship at Fidelity fosters an environment in which employees are encouraged to make decisions regarding customer interactions when appropriate. “This is just one Fidelity National Title Agency business principle that allows our teams to have the opportunity to make a difference every day”, says Diane.

While not at work, Diane plays the flute and enjoys all kinds of outdoor activities. She travels frequently to Mexico for scuba diving, and plays golf.

Aligning her personal and professional values of integrity and honesty with Fidelity’s commitment to excellence, Diane works tirelessly to bring out the best in herself and others, making her an invaluable asset to Fidelity National Title Agency.