FIDELITY NATIONAL TITLE AGENCY HISTORY
In 1848, a notary public and searcher of records named C.V. Gillespie launched in San Francisco the company that would eventually become Fidelity National Title Insurance. The launch of Gillespie’s business coincided with the discovery of gold in the American River near San Francisco and the resulting surge in demand for land in the area. During the devastating earthquake and fire in 1906, employees and wives of Fidelity National Title Agency’s predecessor company saved the title plant and other important property records. The documents became an invaluable resource when San Francisco’s City Hall and the Hall of Records were destroyed in the disaster. In 1920, Gillespie’s company was founded as the Western Title Insurance Company.
TODAY’S VISION/MISSION
Today, Fidelity National Title Agency is a member of the Fidelity National Financial family of companies, the largest and most profitable title insurance company in the industry providing centralized and distributed title and settlement services through the United States, Canada, and many international locations. Through its title insurance underwriters, the FNF family of companies issues more title insurance policies than any other company in the United States. We have the most substantial claims reserve in the industry offering the financial strength and reliability our clients demand.
In Maricopa County, Fidelity National Title Agency is a local leader in both title insurance and real estate services. We offer a complete line of title and escrow services for both residential and commercial transactions as well as a variety of other related services. We offer 9 branch locations (and growing) across the Valley staffed with dedicated title and escrow professionals who are experts in local real estate laws and customs and who develop lasting relationships that are second to none. Let Fidelity offer you the price, service, and reliability you expect from a leader in the title insurance industry.
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DIANE DAY
President /
County Manager
Diane Day serves as and the President and County Manager for Fidelity National Title Agency – Maricopa County, Arizona. She has been in the business for 35+ years and has a huge passion for the business and especially for the people. She believes we achieve more together than alone. Diane is very committed to building the special culture at Fidelity and she loves how every employee fights to keep it that way.
She believes in working hard and playing hard. The bar is high at Fidelity and that comes much excitement, energy and excellence.
She has 3 grown children and 3 adorable grandsons. They call her “Gama Dori” and she loves the time gets to spend with them all.
One of her personal passions is scuba diving. She has had the opportunity to dive in many parts of the world and its truly a place where she can breathe. She loves the outdoors, golf, anything adventuresome and staying active. She has played the flute her entire life and music is a very important part of her life.
MARY LOU PAULK
Senior Vice President /
Consultant
Mary Lou Paulk is a Senior Vice President, in a consultant and an advisory position to Fidelity National Title Agency.
She proudly served as the President and County Manager of Fidelity National Title Agency – Maricopa County, Arizona from 2007-January 2022 and oversaw the management of personnel, production, financial results and market penetration for escrow and title-related services for this operation.
She began her escrow career with USLIFE Title in 1977 after spending three years with a secondary finance group. During my 23 years of employment with ATI Title Agency of Arizona (formerly known as USLIFE Title, Title USA and United Title Agency of Arizona), my areas of responsibility included Assistant Vice President/Branch Manager, Vice President/Area Manager and Escrow Operations Manager of the Phoenix division, and as the National ATI Title Company Training Director.
She joined the Fidelity National Title Team in May of 2000 as Sr. Vice President of Sales and Operations and in 2005, was promoted to the position of President and County Manager of Fidelity National Title in San Luis Obispo, California. Returning to Phoenix in 2006, she assumed her current position. She is a Certified Escrow Officer, a Certified Instructor for AAR and the Board of Realtors, and the Past President of the Arizona State Escrow Association (ASEA).
Mary Lou currently resides in Phoenix and is a passionate, active member of the local community. Also a proud grandmother of seven, she cherishes sharing time with family, enjoying great music and hobbies of floral design, interior decorating, hiking, and traveling.
JENNIFER DOUTHIT
Vice President /
Escrow Administrator
Jennifer Douthit is a Vice President/Escrow Administrator for Fidelity National Title Agency Agency. She has worked in the title and escrow industry for 28 plus years as an Escrow Officer, Branch Manager and currently serving as the Escrow Administrator for the Maricopa County operation.
Her goals and aspirations have always been to be the best version of herself that she can be. She strives to be an impressionable professional who is recognized for having good communication and listening skills.
She grew up on the escrow side of the business and has a passion for supporting escrow teams navigate the difficulty of being on the front lines each and every day.
She has 3 wonderful children; two boys and one girl all of college age and becoming the admirable adults she could hope they would. She has lived in Arizona most of her life. She loves the city life of shopping, theatre, and most of all, the Arizona Cardinals! She also enjoy traveling with friends and trying new restaurants.
SHARON TERHUNE
Vice President /
Residential Sales Manager
Sharon Terhune is a Vice President/ Residential Sales Manager for Fidelity National Title Agency! She is results driven and committed to helping clients, coworkers and the company succeed.
She demonstrates her passion daily in her chosen profession of sales. In her 30+ year title career, she has been a Sales Executive, Director of Broker Relations and currently serves as the Vice President/Residential Sales Manager. She has proudly been part of the Fidelity National Title family since 2000.
She has been happily married for almost 30 years and feels truly blessed with four beautiful daughters, a new son-in-law and a grandson on his way. She enjoys cooking, good wine and spending time with my family. One of her core principles to live by is that “what you give in life is genuinely what you will get out of it”.
PATTI GRAHAM
Vice President /
Builder Development Manager
Patti Graham is a Vice President / Builder Development Manager for Fidelity National Title Agency Maricopa County, Arizona. She has been in the business for 35+ years and with the company for the past 30 years.
She loves all aspects of the work, especially the wonderful people both internally and externally! Her primary focus has been on the commercial side of the business – running a commercial division for 26 years and following a brief sabbatical returned for her current role working primarily with the home builder community.
In Patti’s opinion, the team culture and expertise of the Fidelity team are two very important pieces to our success in the market and she is so proud of how hard the Fidelity family all works to be the very best they can be and to serve our clients.
She has two fabulous grown children, an amazing husband and the cutest aussie-doodle named Rosie! Her passion is interior design and while on her sabbatical she started a small staging and design business – really a great excuse to shop too (her other passion). She has an active Pilates practice that keeps her energized and focused.
JESSIE AYALA
Human Resources Administrator
Jessie Ayala is the Human Resources Administrator for Fidelity National Title Agency – Maricopa County as well as Pima County, Arizona. With more than 10 years of experience in Human Resources Management, Jessie has a strong ability to maximize efficiency, and foster professional relationships within organizations.
She is an ambitious, outgoing individual working towards achievement. Jessie’s passion is to contribute, support, and make a difference for her employees by championing career and professional growth. She is attentive to employee satisfaction, and strives to create a workplace culture built on Fidelity’s principles that employees believe in.
Jessie has been married for 15 years and has four lovely children. When not at work and “managing” her family of six, Jessie enjoys shopping, movies, and outings with friends. Her family enjoys camping and road trips in their RV. Her whole family is very active in their church and community, as well.
SHANNON GRAHAM
Vice President/ Administration
Shannon Graham a member of the senior administration team and serves as Vice President/ Administration. Her passion is to provide excellent customer service to the Fidelity Team.
She has 30+ years in the industry from escrow assistant to VP/Administration Professional. She has managed national platforms, installed production systems and trained escrow personnel.
She is a strong believer in the power of positive thinking in the workplace and in her personal life. She loves spending time with her family, especially her two beautiful granddaughters, one in college and the other is a senior in high school. She is proud to be a Native Arizonian who loves to cook, read and have a good Netflix binge.
